Shipping Policy
Shipping Policy
Last updated: September 2026
At Lily's Garden Furniture, operated by SJ ECOMMERCE LTD (Company Number 17254509), we aim to make delivery as clear and straightforward as possible. This Shipping Policy explains how orders are processed, dispatched and delivered.
1. Order Processing
Once you place an order, we will confirm your order by email and check product availability with the relevant supplier where applicable.
Payment is processed in accordance with the payment method and terms displayed at checkout.
If an item becomes unavailable or there is an unexpected delay before dispatch, we will contact you as soon as reasonably possible and explain the available options.
2. Dispatch Times
For products that are in stock and available for dispatch, we aim to dispatch orders within 1 working day of the order being placed.
Working days are Monday to Friday and exclude UK public holidays.
Dispatch times may vary for certain products, including larger furniture, made-to-order products, bespoke products or products supplied directly by third-party manufacturers.
Where a product has a specific delivery or lead time stated on its product page, that information should be read together with this Shipping Policy.
3. Delivery
Once your order has been dispatched, you will receive delivery or tracking information by email where tracking is available.
We aim to provide tracking information within 24 hours of dispatch where the carrier provides tracking for the shipment.
Once dispatched, orders typically arrive within 3 to 10 working days depending on the delivery address and carrier, meaning the total estimated delivery time from order placement is approximately 4 to 11 working days.
Delivery times can vary depending on the product, delivery address, carrier and availability.
If you have not received tracking or delivery information within 2 working days of your order being dispatched, please contact us and we will be happy to check the status of your order.
4. Delivery Charges
We currently offer free shipping on all orders placed within our delivery area, with no minimum order value required.
Any exceptions to free shipping, if applicable to a specific product (for example due to size, weight or a specialist delivery requirement), will be clearly stated on the relevant product page and shown at checkout before you complete your purchase.
5. Delivery Areas
We currently deliver to addresses within the United Kingdom, subject to product availability and delivery restrictions.
Certain products may have specific delivery restrictions because of their size, weight or supplier requirements. Where this applies, the relevant information will be provided on the product page or during checkout.
6. Large or Heavy Items
Some garden furniture products are large or heavy and may require specialist delivery arrangements.
For these products, the carrier may contact you to arrange a suitable delivery date or time.
Please ensure that the delivery address is suitable for receiving the product and that there is reasonable access for the delivery vehicle and delivery team.
If you have any concerns about access, please contact us before placing your order so that we can advise you where possible.
7. Inspecting Your Delivery
Please inspect your order when it arrives and check the packaging and products for any visible damage.
If you notice visible damage, please take photographs of the packaging and the affected product and contact us as soon as reasonably possible.
If possible, please retain the original packaging until the issue has been resolved.
If damage is discovered after delivery, please contact us with your order number and photographs so that we can assess the issue and arrange an appropriate solution.
Nothing in this section affects your statutory rights in relation to damaged, faulty, defective or non-conforming goods.
8. Delayed or Missing Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us at hello@lilysgardenfurniture.co.uk.
We will check the delivery status with the relevant supplier or carrier and provide you with an update as soon as reasonably possible.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruption or other unforeseen events.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible using the contact details below.
We will make reasonable efforts to stop an order before it is dispatched. However, cancellation may not be possible once an order has entered the dispatch or delivery process.
Where an order has already been dispatched, the applicable return and refund arrangements will be handled in accordance with our Returns & Refund Policy and applicable consumer law.
Any statutory cancellation rights that apply to your purchase are not affected by this section.
10. Returns and Delivery Costs
If you return an eligible product because you have changed your mind under our voluntary 30-day returns policy, you are responsible for the reasonable cost of returning the product.
Where a product is faulty, defective, damaged, incorrectly supplied or otherwise covered by applicable consumer law, return and delivery costs will be handled in accordance with our Returns & Refund Policy and your statutory rights.
11. Contact Us
If you have any questions about delivery, dispatch or the status of your order, please contact us:
Lily's Garden Furniture Operated by SJ ECOMMERCE LTD Company Number: 17254509 128 City Road London EC1V 2NX United Kingdom
Email: hello@lilysgardenfurniture.co.uk Phone: +44 20 7946 0823
Important: This Shipping Policy should be read together with our Returns & Refund Policy, Terms & Conditions and other applicable policies. Where mandatory consumer protection law applies, those legal rights will prevail.