Shipping Policy
Order Confirmation As soon as you place your order, we will pre-authorise your card — however your card will not be charged immediately. We will then confirm with our supplier that the item is available for immediate shipment. Once confirmed, we will process the payment and your order will be dispatched straight away. If there is any delay, such as an item on backorder, we will void the pre-authorisation and contact you promptly to let you know.
Order Delivery Once your order has been placed, and assuming the item is in stock and available for dispatch, we will charge your card and dispatch your order within 5 working days. You will receive tracking details by email within 24 hours of dispatch. If you have not received tracking details within 6 working days, please contact us at
Damages Please thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any visibly damaged items. If you discover damage after delivery, please send clear photos to hello@lilysgardenfurniture.co.uk
Cancellations & Refunds Orders cancelled after 48 hours of being placed may be subject to additional fees. If your order has already been dispatched, you (the buyer) will be responsible for any return shipping costs. Refunds can only be issued to the original payment method used at the time of purchase.