Terms & Conditions
Terms & Conditions
Last updated: August 2026
Welcome to Lily's Garden Furniture.
These Terms & Conditions apply to your use of our website and to purchases made through our online store.
Lily's Garden Furniture is operated by SJ ECOMMERCE LTD, a company registered in England and Wales.
By using this website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before placing an order.
These Terms & Conditions do not affect your statutory rights under applicable UK consumer law.
1. About Us
Lily's Garden Furniture
Operated by SJ ECOMMERCE LTD
Company Number: 17254509
Registered in England and Wales
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Email: hello@lilysgardenfurniture.co.uk
Phone: +44 20 7946 0823
Lily's Garden Furniture is an online retailer specialising in garden furniture, pergolas, parasols, BBQs and other outdoor living products.
2. Using Our Website
You may use this website for lawful purposes only.
You must not use our website:
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For any unlawful or fraudulent purpose
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To attempt to gain unauthorised access to our systems
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To interfere with the operation or security of the website
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To reproduce or misuse our content without permission
We reserve the right to restrict or suspend access to the website where necessary to protect our business, customers or website security.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
Product images are provided for illustrative purposes. Colours and appearance may vary slightly depending on your device, screen settings and lighting.
Where a product is supplied in different colours, sizes, finishes or configurations, the available options and specifications will be displayed on the relevant product page.
If you have any questions about a product before ordering, please contact us and we will be happy to assist.
4. Prices and Availability
All prices displayed on our website are shown in British pounds sterling (GBP) unless otherwise stated.
We make reasonable efforts to ensure that prices and availability are accurate. However, occasionally an error may occur.
If we identify an obvious pricing or product information error before dispatching your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.
Product availability may change without notice.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you will receive an order confirmation by email acknowledging that we have received your order.
The order confirmation does not necessarily mean that your order has been accepted.
We will accept your order when we confirm that the products are available and are being prepared for dispatch.
If we are unable to fulfil an order, we will contact you and provide an appropriate refund where applicable.
6. Payment
Payment must be completed using one of the payment methods made available at checkout.
Payment details are processed through our payment providers and we do not store your full payment card details.
We reserve the right to carry out appropriate payment and fraud-prevention checks before accepting an order.
7. Delivery
We currently deliver to eligible addresses within the United Kingdom, subject to the delivery information shown on our website and at checkout.
Delivery charges and available delivery options will be displayed during the purchasing process where applicable.
Orders that are in stock are normally dispatched within the timeframe stated in our Shipping Information.
For further information about delivery, including dispatch times and shipping arrangements, please see our Shipping Information page.
Once an order has been dispatched, tracking information will be provided where tracking is available.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
8. Returns and Refunds
Our returns and refund arrangements are explained in full in our Returns & Refunds Policy.
Our standard returns policy allows eligible customers to request a return within 30 calendar days from the date of delivery, subject to the conditions stated in that policy.
Return shipping costs depend on the reason for the return.
For faulty, defective or incorrect items, we will cover the reasonable cost of return where applicable.
For eligible non-defective change-of-mind returns, applicable return shipping costs may be deducted from the refund.
Nothing in our Returns & Refunds Policy limits your statutory rights.
Please review the full Returns & Refunds Policy before requesting a return.
9. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, defective, damaged on arrival or different from the product you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs of the product and packaging.
We will assess the issue and provide an appropriate solution in accordance with your statutory rights and applicable consumer law.
We will not attempt to exclude or limit your statutory rights in relation to faulty, defective or misdescribed goods.
10. Cancellations and Consumer Rights
Where applicable, consumers have statutory cancellation rights under UK consumer law.
Certain exceptions may apply depending on the type of product and circumstances of the purchase, including certain personalised, bespoke or made-to-order products.
Nothing in these Terms & Conditions removes or restricts any statutory rights that cannot legally be excluded.
For information about cancelling an order or requesting a return, please contact our customer service team.
11. Exchanges
We may offer exchanges for eligible products, subject to availability.
Please contact us before returning an item if you would like to request an exchange.
Further information is available in our Returns & Refunds Policy.
12. Products That Are Personalised, Bespoke or Made to Order
Certain products may be personalised, bespoke or made specifically to a customer's requirements.
Where applicable, this will be stated on the relevant product page.
Such products may be excluded from our standard change-of-mind returns policy where permitted by law.
This does not affect your statutory rights where a product is faulty, defective, not as described or otherwise does not conform to the contract.
13. Intellectual Property
Unless otherwise stated, the content of this website, including text, graphics, logos, photographs, product information, layout and design, is owned by or licensed to Lily's Garden Furniture or SJ ECOMMERCE LTD.
You must not reproduce, copy, distribute, modify or commercially exploit our website content without our prior written permission, except where permitted by law.
14. Third-Party Brands and Products
Our website may offer products manufactured or supplied by third-party brands.
Any trademarks, brand names and logos belonging to third parties remain the property of their respective owners.
We do not claim to be the manufacturer of third-party products unless expressly stated.
Where we refer to a third-party brand, such references are made for the purpose of accurately identifying and describing the products we offer.
15. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
16. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits your statutory rights or our liability for matters that cannot legally be excluded or limited.
We are not responsible for losses caused by circumstances beyond our reasonable control, subject always to your statutory rights.
17. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
These may include, for example:
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Severe weather
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Natural disasters
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Transport disruption
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Industrial disputes
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Government action
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Power or telecommunications failures
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Other events outside our reasonable control
Where such an event affects your order, we will take reasonable steps to minimise the impact and keep you informed where possible.
18. Privacy and Personal Data
We process personal information in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your personal information.
Our website may also use cookies and similar technologies. Further information is available in our Cookie Policy.
19. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience and information. We are not responsible for the content, availability or privacy practices of third-party websites.
20. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.
The version applicable to your order will be the version in effect at the time you placed your order, unless a change is required by law.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you under applicable law.
Nothing in these Terms & Conditions prevents a consumer from relying on mandatory rights or protections available to them under applicable consumer law.
22. Contact Us
If you have any questions about these Terms & Conditions, your order, our products or our services, please contact us.
Lily's Garden Furniture
Operated by SJ ECOMMERCE LTD
Company Number: 17254509
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
Email: hello@lilysgardenfurniture.co.uk
Phone: +44 20 7946 0823